Usps tracking delivery status not updated12/28/2023 If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece on or email us. Using the tracking numbers, you can check the delivery status online at USPS Tracking®. Priority Mail service includes tracking in the cost of mailing. If your mail item has not been delivered, please check USPS Tracking® before taking the action described below: Call 1-80 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.Visit your local Post Office™ location for assistance in filling out a Missing Mail request.File a claim (for insured items meeting the appropriate timeframe).Submit a Missing Mail search request at.Go to Find Missing Mail for additional information. If it has been lost, late or missing for 7 days or more, you can: Missing Mail is mail that has not been delivered by the expected delivery date. This applies to packages that are undelivered, lost, or late. Multiple items in Missing Mail search request When can I file Missing Mail search request?Ĭheck the status of missing mail search request What do I need to file a Missing Mail search request? What type of mail is eligible for search? If you think your package or mail is lost or delayed, follow these steps to help us find your mail. When mail is missing or delayed, we want to find it. National Post offices can take between 7 to 14 days to provide an update on tracking information since they need to collect the information from different sources that handled your package during shipping.Whether you are sending it or receiving it, your mail is important to you and to the U.S. How long does it take to get an update about my package's tracking information?ĭHL and similar courier services can usually provide an update on a package's tracking information within 48 hours. Please contact us with the detail of your order on we will open an official enquiry with the delivery courier or provide a replacement for your lost package if it cannot be retrieved. If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn't been updated in more than 10 days, it is possible that your package is lost. If your package still hasn't arrived after 7 days, and there is no new tracking information available on it, please contact us at we will submit a claim with the delivery courier. if you think this might apply to your package, please wait between 3 - 5 days before checking again. Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. Your destination doesn't have a tracking system in place. Please wait up to 48 hours and if there is no new information displayed after that, contact your country's customs office or our support team at we will submit an enquiry with the delivery courier. This is a common occurrence during the holiday season when there is an increase in sent packages. If your tracking information shows that the package has entered your country, but doesn't provide any additional information after that, your package could just be delayed at customs. Your package is being delayed at customs. This can happen during periods when high amounts of traffic occur (such as holidays) when there are extreme weather conditions or some part of the delivery chain is holding a strike.Ĭheck if any of these conditions apply in your case or contact us on and we can check if any additional information is available. The package might still be en route from one facility to another. There are a few reasons why the tracking information for your package hasn't been updated for a while: 1.
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